Account deletion
You can delete your Puzz account yourself at any time. This page explains how it is done, what is deleted and how long it takes.
How to delete
- Sign in to your account on the site or in the app.
- Go to the "Delete account" section at the bottom of the account page.
- Choose whether to delete only your Puzz account or your membership in all Bumba products.
- Enter your password and confirm. The account is deleted immediately and permanently, and you receive a notification email.
What is deleted
- Account details: email address, password hash, member number record and open sessions.
- Profile: your first name, last name, nickname, photo, date of birth and other profile fields, if you entered them.
- Game data: the record of puzzles you finished and the badges you earned.
How long it takes
Deletion shows in the account immediately. Background steps (for example a celebration email already queued for sending) are completed within 7 days at the latest. A deleted account stays in backups for at most 30 days, then drops out of them too.
If you cannot sign in
You can renew your password with "Forgot password", or send your deletion request from your registered email address to bilgi@bumbagroup.com.
For details see thePrivacy Notice.